Privacy Policy

Nice Nice is a mobility and delivery service platform that connects users to professional drivers for rides, school transport, courier, and food delivery services. We operate in South Africa and are expanding across Africa.

• Company name: Nice Nice Global Pty Ltd
• Website: www.niceniceglobe.com
• Email: info@niceniceglobe.com

We collect the following types of information:

a. Personal Information

• Full Name
• Email Address
• Phone Number
• Residential or Pickup/Drop-off Addresses
• Profile Photo (optional)
• Identification Number (for drivers)

b. Device and Usage Information

• IP address
• Device model and operating system
• App usage data (clicks, screens visited, crash reports)

c. Location Information

• Real-time location (for ride tracking, school transport, delivery coordination)
• Location history (if enabled by user)

d. Payment Information

• Payment method (we do not store card details; we use secure third-party processors)
• Transaction history

e. Children's Data (for School Transport)

For school transportation services, we may collect:

• Child's first name
• School and home address
• Guardian contact details

This data is used only for transportation coordination and safety purposes. Parental or school consent is obtained prior to collection.

We use the information collected to:

• Provide and improve transportation, delivery, and platform services
• Process payments securely
• Communicate with you (confirmations, support, updates)
• Ensure the safety of school transport users
• Match drivers with vehicles or riders
• Comply with legal and regulatory obligations

We may share your information with:

• Drivers and Delivery Partners: For ride or delivery fulfillment
• Vetted Third-Party Service Providers: For payments, hosting, analytics, and customer support
• Authorities or Law Enforcement: Where required by law or to protect users
• Business Partners: With your consent or for service integration

We do not sell or rent your personal information.

We retain your information as long as:

• You have an active account
• It is necessary to provide services
• It is required for legal or accounting purposes

When no longer needed, we securely delete or anonymize your data.

Nice Nice does not knowingly collect personal information from children under 13 without verified parental consent. If we learn that a child has provided us with personal data without consent, we will delete it immediately.

Parents may contact us to access, correct, or delete their child's data at parentsupport@niceniceglobe.com

We take appropriate security measures to protect your information, including:

• End-to-end encryption of data in transit
• Secure servers and access controls
• Regular security audits

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and be cautious with your login credentials.

You have the right to:

• Access your personal data
• Correct or update incorrect information
• Delete your data
• Withdraw consent
• Object to certain types of processing

To exercise these rights, please email info@niceniceglobe.com

Nice Nice may use cookies and tracking technologies for analytics, app performance, and personalization. You can control cookie preferences in your device settings.

While our services are based in South Africa, your data may be processed in other countries with data protection laws. We ensure adequate protection wherever your data is stored.

We may update this policy from time to time. If major changes are made, we'll notify you via email or in-app notification. Continued use of our Services means you accept the updated policy.

If you have any questions or concerns, please contact:

Nice Nice Global (Pty) Ltd
Email: info@niceniceglobe.com
Phone: +27 87 822 2349
Website: www.niceniceglobe.com